- Don’t personalize criticism
When you have to submit a criticism, it should be based on observed actions and results, not on intention. It is impossible to truly identify the intention behind an action, but only its concrete effects. As long as you send objective criticism and do not personalize, communication is much more effective.
- Be understanding
When you feel unduly attacked or criticized, think about the circumstances before drawing conclusions. Unfortunately, people also have less happy days and manifest themselves by assaulting others for no reason.
- Learn from mistakes
Regardless of your career level, keep learning. Throughout your professional life, you will work with and for people with various personalities and skills. Some of them you will remember as good leaders, others as managers without leadership skills. And from the latter you can learn how to communicate better.
- Evaluate the cold situation
Emotions tempt us to make quick decisions, based on superficial evidence and momentary impulses that may not reflect the real nature of the problem. Weigh each situation and do not rush to act. The same is true for communication. You may regret saying the words in tense moments.
- Talk to people face to face
Written words, without the physical presence of the interlocutor and taken out of context, can take on a different meaning. They are often misunderstood and lead to confusion or conflict. It is impossible to substitute a face-to-face meeting, where you notice the other’s reactions, with a message or an email.